How Does the Site Work?
How Fast will I get my coupons?
Now there's a question we can't answer. All we can tell you is how quickly we ship them. Our shipping policy is very simple. Order in stock items by noon Eastern Time and they will ship the same day, seven days a week. Order after noon Eastern Time they will ship the following day. We do not deviate from this rule. How fast you get them once we drop them off is up to Uncle Sam's foot soldiers at the US Postal Service. I wish I controlled that end of the business. Also, please note that your order status will automatically change to "fulfilled" when we print your label and packing slip, and you will also get an email, text or Facebook message that says your order has been printed. That DOES NOT mean your order has actually shipped. You will not get an email that says your order shipped. Many times, you are pre-ordering coupons 3-4 days before they will physically ship from Mobile, AL. Please refer to the individual items description(s) for when your item actually ships. Each item description gives the exact date the coupons are first available for shipping. Please note, if you are ordering coupons that are already in-stock AND coupons that are pre-orders for the coming weekend, the order will be held and shipped when the pre-order coupons are available. If you want the in-stock coupons to ship now, you need to place those on a separate order. Otherwise, your coupons will ship together in an envelope when the pre-orders are available.
My coupons should have been here by now! Where are they? Did you really ship them?
If you have this question after reading the notes above about shipping speed, please go back and re-read the notes about shipping speed. If you haven't read the notes above about shipping speed, please read them so that this answer will make sense. Once done, start here: We have no control over the speed of delivery for your coupons. All we can control is when we ship them. Your coupons are shipped out at 4:30 CST every day, 100% of the time. Once that happens, it's out of our hands. Because the orders are shipped First Class Mail, there is no tracking mechanism once shipped. Therefore, our policy is to allow FIVE BUSINESS DAYS FROM THE STATED SHIP DATE for PRE-Orders and FIVE BUSINESS DAYS FROM YOUR ORDER DATE FOR IN-STOCK COUPONS for delivery. Saturday and Sunday are not business days. FOR COUPONS STATED TO SHIP ON SUNDAY ARE DROPPED AT THE POST OFFICE AND DON’T LEAVE MOBILE, AL UNTIL MONDAY. THEREFORE THE FIRST BUSINESS DAY ON PRE-ORDERS is TUESDAY. In our experience, 99% of anything that could happen to an order is rectified within this time frame. By waiting FIVE BUSINESS DAYS FROM THE STATED SHIP DATE, we will have let all things run their course and allow for the issue to remedy itself. After that, we get involved. Please understand that things like "My coupons usually arrive in 2 days. It's been 3 days and they still haven't come" cannot be dealt with due to the sheer volume of envelopes that we ship each week. Please wait the full FIVE BUSINESS DAYS before contacting us about a potentially lost order. If your sale ends or the coupon expires within that FIVE BUSINESS DAY time period, we respectfully suggest that you DO NOT PLACE THE ORDER. If you do, you are ordering at the risk of the coupons not arriving in time for the sale or by the end of the expiration date.
If you ask us not to order coupons within 5 business days of expiration, why do you have coupons listed on your site within that time frame?
Because of the constantly changing store policies, there are times we will leave coupons available on the site up to, and past the expiration date if there is a hot sale with rain checks attached. Many stores are now taking expired coupons (within reason) if they ran out of stock and issued rain checks. Make sure you know your individual store policy on this as it is different at every store. We list the expiration date of every single coupon in the title and the item description on our site. It is your responsibility to know what coupons you are ordering. We cannot question whether you ordered correctly at the time of shipping, we simply ship what you ordered knowing that you carefully read the description.
What are "Rewards Points" and how do I use them?
Wiz Clipz has a customer loyalty program that deposits rewards points into your account on our site with each purchase that you make. Every time you complete and pay for an order on Wiz Clipz, you earn 2 points per dollar spent (excluding shipping costs). Each point is worth 1 penny, so 500 points is $5.00 in credit.
To redeem your points:
1. Log in
2 Click on the big purple "Register for Big Rewards" button at the bottom of the page.
3. Here you can see how many points you have, how many points until your next reward, other ways to earn points, etc.
4. If you have enough points to redeem them for a reward, scroll down past where it shows your balance and click on "See Rewards You Can Earn"
5. There you will see any and all rewards you are eligible to claim.
6. Click on the "redeem button." It will give you a code. Copy the code.
7. Shop for the coupons you would like and go to checkout.
8. At checkout you will see a box for a discount. Paste your code in there, and hit apply. It will subtract the amount you chose as your reward. It will not discount shipping charges, so you will still have to pay the $0.50.
9. Continue on to Payment method to pay the shipping and for any other coupons not subtracted by your discount.
Please note only one (1) discount code can be used at a time, so if you spin the Wheel of Discount, or I happen to be offering a "Free Shipping" code or a site wide discount, you will need to decide which code you want to use.
Why is there a limit on the coupons I really need?
We do not print coupons. We buy papers, clip them and send them out. There is a limited supply of those papers and subsequently a limited supply of the coupons involved. Chances are, if there is a coupon that you really need, there are 500 of your closest friends that are looking for the same coupon. Sadly, if we didn't put a limit on the hottest coupons, the first few people would clear out all of our inventory, leaving everyone else without. Because we teach extremely EFFECTIVE couponing on our sites, we do not promote over-consumption through our ancillary services. This site was put in place to serve the needs of as many Wiz Kids as possible. Limiting coupons is one way to do it. Please note that our stance on this is very rigid. When we limit a coupon, it is limited per account, address, name, whatever you choose. Please do not create multiple accounts, multiple orders or any other method to attempt to skirt the limits. If we discover this, we may immediately shut down all accounts for the violator and block the ip address. In some cases, we also note a restocking fee.
Please take this as seriously as we do. While we understand that there are exceptions to every rule, we cannot bend on this. Once the initial onslaught is over, we typically lift the coupon limits and make the inventory available to whoever wants what's left. However, there is no guarantee that we will lift limits and there is no guarantee of a time frame of when we will do it.
Are you going to list more of a specific coupon?
We list coupons throughout the week as we get previews of what we will be getting. We sometimes will also be able to go back after the weekend and add more after we reconcile the inventory. The best ways to find out when we are adding new items or restocking is to join our Facebook Group, Red Hot Coupons and/or check our Wiz Clipz Facebook page.
How do I pay?
We take virtually every form of payment known to man via PayPal. However, you can also pay directly at checkout with all major credit cards and debit cards
Why don't your prices fluctuate?
We firmly believe that since we are charging for time and materials that the price should always be the same. It does not take any more effort to clip a $10.00 coupon than it does to clip a .25 coupon. We have never understood why people who are selling a "service" can justify fluctuation in pricing based on coupon value. Our coupons are all one price, period.